Focusing your business practices on creating happy customers isn’t just something that benefits the buyer – your positive engagement adds to a cycle that allows you to curb negative reviews and generate retention within your client base. The true value of good customer relations is difficult to quantify and dangerous to overlook. Keeping customers happy effects not only one person coming back to buy from you, but the dozens of friends they may have shared their experience with that you have no way of tracking.
Let’s take a look at what studies show can be the outcome of doing your best to create happy customers.
We hope you enjoyed this infographic, please feel free to share the knowledge with your friends! Hopefully you now have a better understanding of the benefits and pitfalls that arise depending on how well you meet your customer’s needs and follow up to correct any issues.